 Returns
Policy
We
aim to offer a first class service to our customers. As part of this, we like
to treat customers as we would like to be treated ourselves. Our Returns Policy
reflects this and is based on what we believe to be very fair.
30
Day Money-Back Guarantee
Should you buy anything from us
and it is not suited for any reason whatsoever, so long as it is returned to us
within 30 days in new condition* we would be happy to give you a full refund,
no questions asked.
* (N.B. this includes any gift boxes and
printed cardboard boxes/outers etc. which came with the product and, as such,
need to be returned 'as new' too). Please be careful, therefore, not to damage
anything when opening the product(s), boxes and cartons etc., because clearly
we would have difficulty re-selling items which were damaged or had damaged or
dog-eared gift boxes and/or their printed cardboard outers. To that end, all items
need carefully protecting with bubblewrap etc. when being returned to us.
Should they arrive damaged or dog-eared we would not be able to re-sell them
as new and would therefore have to reduce the amount of the refund accordingly.
With specific regard to fountain pens, obviously once they have been 'inked'
they can no longer be regarded as 'new' so please bear that in mind too.
Returns
Postage
Our full refund to you would include the original price of
the product(s), the VAT and the original Postage & Packing cost incurred at
the time of purchase.
However, we would only pay for return postage
to us in the unlikely event that either the products were faulty or if we
had sent you the wrong ones, in which case we would be happy to reimburse you
for reasonable [in our absolute opinion] return postage costs too.
Before
returning goods, please contact us. Thank you.
Telephone:
01798 815 960
|
Ways
to pay