Secure online transactions:

Our online shopping cart system is powered by both PayPal and Stripe options. This enables payments to be made securely either by using an existing PayPal account or by using most major credit or debit cards (without any need for a PayPal account).

Paying using an existing PayPal account:

If you would like to pay using an existing PayPal account, you can select that option during checkout. At the appropriate stage, enter the email address which is associated with your PayPal account then enter your PayPal password and continue from there.

You will receive payment confirmation by email. Your PayPal statement will show PILOT DESIGN as the supplier of the goods which you ordered.

When you choose to pay with PayPal, you are choosing one of the safest ways to pay online. As an industry leader in fraud prevention and risk management, PayPal has 60%-70% lower fraud loss rates than other merchant accounts. Not only does PayPal take measures to protect your financial information, they also offer extensive protection against unauthorised payments sent from your account. With PayPal, you typically won't be held liable for payments that you did not approve.

PayPal helps to prevent Identity Theft.

With PayPal you can pay without ever sharing financial information with sellers. A unique benefit of paying with PayPal is that merchants like us receive payments without ever seeing your financial or credit/debit card details.

PayPal also helps you stay safe when paying by Credit/Debit card, because their fraud prevention measures and security safeguards remain in effect for buyers who wish to purchase using such cards, even if they don't have a PayPal account.

Paying using a Credit or Debit Card

... on-line:

We accept most major credit or debit cards online, courtesy of either Stripe or PayPal, depending upon your choice of payment method when checking out. Both are PCI compliant. With regard to the PayPal Shopping Cart system, You do not need a PayPal account to purchase at our online store using your credit or debit card via the PayPal option... You will receive confirmation of your payment by email. Your credit/debit card statement will show PILOT DESIGN as the supplier of the goods which you ordered. Please note that during the checkout process when using PayPal, customers using a credit/debit card may be given the opportunity to sign up for a PayPal account but this is completely optional. You can complete your credit/debit payment first, and then decide whether to save your information in a PayPal account for future purchases. PayPal accounts offer extensive protection against fraudulent transactions from your account.

... by Telephone (sorry; currently unavailable):

We are currently not taking phone credit or debit card orders (please accept our apologies). If you would rather not enter a card payment online on this website, please instead consider choosing the Direct Bank Transfer (BACS) option during checkout. You can then BACS us your payment directly from your bank to ours and, once received and cleared, we will dispatch your order.

Security Tip!

When you are entering personal information or financial details online, make sure you are on a secure website — look for https:// in the URL - i.e. the beginning of the website's address. The 's' stands for 'secure', by the way, denoting a 'secure server'). Our website uses PayPal's shopping cart system and credit/debit card transaction processing facilities, so you are in the very best hands (over 100 million people use PayPal). You will see https:// in the URL of the payment pages on our site and also the "padlock" icon probably next to the address field at the top (depending on which web browser you are using), both denoting a secure server connection.

Another security Tip!

NEVER click links in emails which you receive perporting to come from financial institutions such as banks, building societies and online merchants such as PayPal. Even if they seem realistic enough, you should always use your web browser (e.g. Internet Explorer or Firefox etc.) to navigate to the site, rather than going to it from links in emails. Always log in manually in private, on a private computer, and make sure you always log out properly and close your browser when you have finished. To recap, PayPal will NEVER ask you to confirm your password in an email so avoid being tricked by such scams - such scam emails are rife, whichever bank, building society, merchant or online service you bank with. Never click email links to such institutions!