We receive many lovely comments from customers — here are just a few:

Hi Mark, Received yesterday. Terrific service – many thanks!

Roger C. (via email 14 February 2018)

Thank you so much for your prompt and courteous help ... I will certainly be back!

Jill S. (via email, 15 February 2018)

Thank you Mark. A pleasure to deal with someone who differs from the usual corporate drone. I'm now following Pens from Heaven on Twitter.

Jill S. (via email, 17 February 2018)

I would like to use your company again as your customer service has been impeccable.

Miss Bilkis P. (via email)

Thank you very much for your prompt response. It is much appreciated and excellent customer service.

Carrie A.H. (via email)

Many thanks for your huge effort and persistence trying to fulfil my requirement for the Red refills which have arrived safely .. I would have no hesitation in recommending you / your company to anyone else I know. The other plus factor for me is the fact that you are prepared to accept a cheque for goods, I am the sort of person who does not usually complete business on the Internet and certainly not using credit cards etc, so well done again.

Mike W. (via email)

Service doesn't get any better than that. Ordered Friday 2pm and arrived Saturday before 9am. Thanks a lot ... I genuinely appreciate good service and this is what I got.

Dave H. (via email)

Thank you for your excellent service. The refills arrived swiftly as promised ... Yet again thank you for the excellent service and the replacements. Look forward to dealing with you again.

Jane A. (via email)

Many thanks for the speedy delivery of the pen refills, much appreciated.

Lorna (via email)

I received the mechanical pencil Thursday and thank you for your prompt response. It has been a pleasure doing business with you and I am most grateful for your kindness and consideration in this matter. I shall have no hesitation in recommending your company to all my friends and neighbours.

Tom J. (via email)

Many thanks, Pen arrived Saturday ... what an excellent service.

Malcolm (via email)

This is my first time using your Company, and I am really impressed already, so I will be recommending you to friends, and also re-visiting myself. Once again thank you.

Donna N. (via email)

Thank you and congratulations for your modus operandi.

Eduardo A. (via email)

Thank you for providing an excellent 1st class service.

Theresa (via email)

Thank you so much for taking such trouble. With service like this I certainly will use your site should I need further presents!

Murray L. (via email)

Thank you very much for your extremely prompt and helpful reply! I thought I’d email on a Sunday so that it would be waiting for you tomorrow morning, and lo and behold you reply the same day – thank you!

Kate S. (via email)